Frequently Asked Questions

Everything you need to know about your OKHTEIN purchase, shipping, and care.

Where does OKHTEIN ship to and what are the costs?

We offer worldwide shipping via premium couriers. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.

What is your return and exchange policy?

We accept returns and exchanges within 14 days of delivery, provided the item is in its original condition, unused, and with all security tags and packaging intact. Bespoke or personalized items are final sale.

How should I care for my OKHTEIN leather bag and brass hardware?

To maintain the beauty of your piece, avoid prolonged exposure to direct sunlight and moisture. Clean leather with a soft, dry cloth and use a specialized brass cleaner for hardware to prevent tarnishing over time.

Are your products handmade?

Yes, each OKHTEIN piece is a work of art handcrafted by skilled artisans. We take pride in combining traditional Egyptian craftsmanship with modern design and high-quality materials.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options depending on your shipping region. All transactions are processed through a secure, encrypted gateway.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your shipment in real-time.